Europe; United States, United Kingdom, Australia, Canada, Switzerland and Norway: No taxes or duties will be charged upon delivery.

If you’re purchasing from any other country, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.

We ship worldwide although we do not ship to PO Boxes, APO or FPO addresses.

Signature will not be required upon delivery on either of our shipping services. FedEx, UPS or DHL will deliver the package at your address and it may be received a family member or friend.

As a Hey Harper client, you're entitled to a 30-day return/exchange window once you receive your package.

If you received a free item with your order please note that the promotion applies on purchases above a certain threshold.
If you're interested in receiving a full refund, please return all the items you've received.

The items must be returned in their original condition. No scratches, wear marks or broken pieces.
Clothing, swimwear, beachwear and accessories must be return in their original condition: in their original packaging, without any signs of usage.
Please make sure the necklaces do not tangle and the items are not damaged/scatched during transport.

If the items do not reach us in their original condition or are shipped 30 days after the delivery we will not process refunds or store credit.
We will not be held accountable on lost packages or any problems that may happen during the return transportation.

Please allow up to 20 business days for your return package to reach our address (depending on your location). We’ll only issue the refund, store credit or exchange once the parcel is delivered to us.

We offer free returns on all UK orders.

If you’re returning from another country, please send us a tracking reference please contact us via info@heyharpershop.com

To submit a return/exchange please click here.

You’ll receive your refund once the returned items are received at our warehouse and processed by our collaborators. This may take up to 5 business days once after the package is received. The amount may take 1 to 3 days to be available in your account due to being an international bank transfer.

Please note our team works hard to get your order dispatched as quickly as possible, once confirmed, we'll not be able to cancel your order.
If you do not want to receive your purchase, you'll have to refuse it upon delivery.
We'll be able to refund it once we receive the returned package, shipping costs will be deducted and may vary from country of destination.
If you're purchasing from outside the EU, the return package will be demanding additional customs fees, these will also be deducted from your purchase amount.

Due to Black Friday & Holiday Season, all orders purchased after the 29th of October may be returns until the end of January.

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

Please send an email to info@heyharpershop.com, if the order was not sent out when our support assistant reads your request, he/she may be able to cancel it.

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to update your order upon request, either on items or delivery details.

Please send an email to info@heyharpershop.com, if the order was not sent out when our support assistant reads your request, he/she may be able to update it.

We’re unable to guarantee changes to the delivery address, please note that as our team is constantly making efforts to get your order dispatched as quickly as possible.

Once the order is shipped, we at Hey Harper will be unable to change the delivery address, although that request may be done on the carrier’s website (depending on the service of you choice).

You’ll receive a shipping confirmation e-mail once your order is shipped out of our warehouse. You’ll be given a tracking link, so you’ll be able to follow the package on the courier’s platform.

If you’re having issues when tracking you order, please reach out on info@heyharpershop.com and our customer support assistant will be able to help you.

Your purchase will be dispatched in less than 2 days unless the order includes items available in Pre-Order. If the item is only available for Pre-Order, the information will be provided in the product page. During holidays and sales please allow an extra day for us to be able to handle all incoming orders.

Delivery times will depend on where you’re located, our shipping partners and the service of your choice.

Europe; United States, United Kingdom, Australia, Canada, Switzerland and Norway: No taxes or duties will be charged upon delivery.

If you’re purchasing from any other country, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.

We ship worldwide although we do not ship to PO Boxes, APO or FPO addresses.

Signature will not be required upon delivery on either of our shipping services. FedEx, UPS or DHL will deliver the package at your address and it may be received a family member or friend.

As a Hey Harper client, you're entitled to a 30-day return/exchange window once you receive your package.

If you received a free item with your order please note that the promotion applies on purchases above a certain threshold.
If you're interested in receiving a full refund, please return all the items you've received.

The items must be returned in their original condition. No scratches, wear marks or broken pieces.
Clothing, swimwear, beachwear and accessories must be return in their original condition: in their original packaging, without any signs of usage.
Please make sure the necklaces do not tangle and the items are not damaged/scatched during transport.

If the items do not reach us in their original condition or are shipped 30 days after the delivery we will not process refunds or store credit.
We will not be held accountable on lost packages or any problems that may happen during the return transportation.

Please allow up to 20 business days for your return package to reach our address (depending on your location). We’ll only issue the refund, store credit or exchange once the parcel is delivered to us.

We offer free returns on all UK orders.

If you’re shipping from another country, please send us a tracking reference so we can identify your package even if it is held at customs. If you have any questions on returns please contact us via info@heyharpershop.com

To submit a return/exchange please click here.

You’ll receive your refund once the returned items are received at our warehouse and processed by our collaborators. This may take up to 5 business days once after the package is received. The amount may take 1 to 3 days to be available in your account due to being an international bank transfer.

Please note our team works hard to get your order dispatched as quickly as possible, once confirmed, we'll not be able to cancel your order.
If you do not want to receive your purchase, you'll have to refuse it upon delivery.
We'll be able to refund it once we receive the returned package, shipping costs will be deducted and may vary from country of destination.
If you're purchasing from outside the EU, the return package will be demanding additional customs fees, these will also be deducted from your purchase amount.

Due to Black Friday & Holiday Season, all orders purchased after the 29th of October may be returns until the end of January.

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

Please send an email to info@heyharpershop.com, if the order was not sent out when our support assistant reads your request, he/she may be able to cancel it.

Please note that as our team is constantly making efforts to get your order dispatched as quickly as possible, we may not be able to update your order upon request, either on items or delivery details.

Please send an email to info@heyharpershop.com, if the order was not sent out when our support assistant reads your request, he/she may be able to update it.

We’re unable to guarantee changes to the delivery address, please note that as our team is constantly making efforts to get your order dispatched as quickly as possible.

Once the order is shipped, we at Hey Harper will be unable to change the delivery address, although that request may be done on the carrier’s website (depending on the service of you choice).

You’ll receive a shipping confirmation e-mail once your order is shipped out of our warehouse. You’ll be given a tracking link, so you’ll be able to follow the package on the courier’s platform.

If you’re having issues when tracking you order, please reach out on info@heyharpershop.com and our customer support assistant will be able to help you.